Product Return

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 from the day on which you receive the ordered items. To exercise the right to cancel, you must inform us by email: or phone: + 44 144 484 8754. You may use the attached cancellation form model, but it is not mandatory. To meet the cancellation deadline, it is sufficient for you to inform us before the cancellation period has expired.

Orders that have already been processed and shipped can no longer be cancelled. In such cases, you have to refuse delivery when the courier comes to deliver the item/s. You will have to cover the return transportation cost of 10 GBP per tyre.

The tyre/s for which a return has been requested must be new, in the original wrapping as delivered (if the wrapping has been taken off, you have to pack them as they were delivered)

When they are returned to our warehouse, they are checked and only after that, if everything is ok, we will refund your payment.

We will arrange for a courier to collect the tyre/s from your address.

Effect of cancellation

If you cancel this contract, we will reimburse all payments received from you, excluding the costs of delivery. You have to cover the return transportation cost of 10 GBP per tyre which will be deducted from the amount we refund you (example: you ordered 3 tyres for a value of 200 GBP, if you return them we will refund 170 GBP)

Other situations where return costs are deducted from the refunded amount:
-in case delivery is refused
-in case no one is present at the address when the courier tries to deliver. They have 2 delivery attempts and if no one is present to accept, they automatically return the parcel/s to sender
-in case you entered the wrong delivery address

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary/incorrect handling by you. We will make the reimbursement without undue delay, and not later than 30 days after we receive the goods supplied.

We will make the reimbursement using the same payment method/account you used for the initial transaction; you will not incur any fees as a result of the reimbursement. You will receive a notification email once the refund has been processed.

Cancellation form model

- To ISARNEMA GmbH, Fürstenrieder Str. 279a, 81377 Muenchen,,

- I / we [*] hereby give notice that I / we [*] cancel my / our [*] contract of sale of the following goods [*] / for the supply of the following service [*],

- Ordered on [*] / received on [*]

- Name of consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only if this form is notified on paper)

- Date

[*] Delete as appropriate

In case of dispute related to an online purchase you can use the site:
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